Table 3.
Group | Definition | Determinants |
Acceptance | The perception among patients, providers, organizations, and systems that eMHa is agreeable, congenial, or satisfactory. | Access to treatment; expectations and preferences; observability and experience; evidence base; convenience; technology; awareness; skills and competences; privacy; clinical cultures; education; costs; policy; health care system structures |
Appropriateness | The perceived fit, relevance, or compatibility of eMH for the patient in addressing his or her mental disorder. | Professional-patient interaction; effectiveness; personal need; flexibility; negative effects; safety; patient characteristics |
Engagement | Continuing implementing, delivering, and receiving eMH and remain doing so in the context of concrete treatment plans. | Organizational structures and procedures; leadership; staffing and roles; access and reliability of ICTb; time; collaboration |
Resources | The availability and appropriateness of resources required in implementing and delivering eMH, including human resources, equipment, funding, and other infrastructural aspects. | Personnel; funds; infrastructure |
Work processes | The course of action (modus of operandi) in service delivery and all other tasks and responsibilities mental health care service organizations have. | Primary process; facilitating processes |
Leadership | Directing and controlling the working processes and organizing activities that enable implementation and delivery of eMH. | Culture; communication; management; strategies and priorities; external relations |
aeMH: electronic mental health interventions, or eMental health.
bICT: information and communication technology.