Cross-sector learning |
Increasing awareness of public health system |
[For] some things that we never thought were possible, the public health nurse was like, “Well, we got somebody for that.” —Eskenazi nurse |
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It’s giving the health department a face, because a lot of people don’t understand what we do. —public health nurse |
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Increasing awareness of health care system |
I have learned a lot. —public health nurse |
Referrals |
Education |
I feel like the patients that we send to public health need duplication. So it’s not overkill, but maybe you didn’t hear it—you didn’t receive the message from the core team, but then public health nurse comes to reinforce what core just told you. And so you might have a success there. —Eskenazi nurse |
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We’ve had people that were not compliant with diabetes medication. They would go out and provide diabetes support education. —public health nurse |
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Patient contact and finding |
The client wasn’t engaged . . . there could be some benefit to a public health nurse going out into the home. —public health nurse |
Information |
Sharing information |
[A] family that had just moved here from Uganda, they were refugees. And the public health nurse already had information where the patients had been seen through—I guess it’s some kind of clinic for immigrants. And so she was able to provide that information and kind of help put pieces to the puzzle that we didn’t have. —Eskenazi nurse |
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The public health nurse has the ability to see whether the patient has been engaged with public health before, so that’s been helpful being able to have access to her reading those notes during a case conference. —Eskenazi nurse |
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Finding information |
They offer a unique opinion . . . eyes and ears into people’s homes, that typically we can’t do that on a regular basis. —Eskenazi physician |
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It’s a whole lot of things that we can learn just by having the public health nurse go into the home. —Eskenazi social worker |