Table 2. Mean score for survey items and correlations with likelihood-to-recommend (LTR) score.
n | Mean | Correlation with LTR | |
LTR | 2679 | 4.51±0.8 | n/a |
Office-related factors | |||
Ease of scheduling appointments | 2671 | 4.72±0.4 | 0.59 |
Office environment | 2671 | 4.78±0.7 | 0.53 |
Staff friendliness | 2671 | 4.70±0.7 | 0.52 |
Physician-related factors | |||
Spends appropriate amount of time with patient | 2674 | 4.64±0.8 | 0.86 |
How well provider explains medical condition | 2676 | 4.65±1.6 | 0.89 |
How well provider listens and answers questions | 2676 | 4.64±0.8 | 0.89 |
Level of trust in provider’s decision | 2679 | 4.68±1.0 | 0.89 |
Number of patient reviews: | 2679 | 4.50±0.87 | 0.02 |
Gender* | 2679 | 1.25±1.0 | 0.02 |
Graduation year* | 2676 | 2.85±0.87 | 0.02 |
Academic status* | 566 | 1.17±0.51 | 0.01 |
Location* | 2674 | 2.44±0.81 | n/a |