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Strategic purchasing actions for the Government-Purchaser relationship
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| • The government should have policy and legislative frameworks for purchasing activities |
| • The government should ensure the accountability of purchasing organizations |
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Strategic actions for the Purchaser-Provider relationship
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| • The purchaser should choose and contract health service providers based on their capabilities including the services offered and their geographical location |
| • The purchaser should establish mechanisms to ensure service quality including formularies, standard treatment guidelines and essential drug lists |
| • The purchaser should utilise provider payment mechanisms to incentivise efficiency, service quality and promote equitable access |
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Strategic purchasing actions for the Citizen-Purchaser relationship
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| • The purchaser should develop benefit packages based on an assessment of the needs, preferences and priorities of the target population |
| • The purchaser should establish mechanisms to obtain and respond to complaints and feedback from the population |
