Table 3.
Impact of framing on patient satisfaction—the detailed specification
| (1) | (2) | (3) | (4) | (5) | (6) | (7) | (8) | (9) | (10) | (11) | (12) | |
| Lab fees | Drug fees | Registration fees | Clean | Wait time | Respect | Explain | Privacy | Staff time | Open hours | Trust | Overall | |
| Negative with negative |
−0.204 (0.002) |
−0.105 (<0.001) |
−0.028 (0.092) |
−0.056 (<0.001) |
−0.064 (<0.001) |
−0.021 (0.004) |
−0.029 (0.002) |
−0.094 (<0.001) |
−0.106 (<0.001) |
−0.066 (<0.001) |
−0.081 (<0.001) |
−0.067 (<0.001) |
| Negative with mixed |
−0.165 (0.113) |
−0.148 (0.004) |
−0.120 (0.022) |
−0.036 (0.163) |
−0.110 (<0.001) |
−0.032 (0.055) |
−0.084 (0.001) |
−0.212 (<0.001) |
−0.132 (<0.001) |
−0.143 (<0.001) |
−0.218 (<0.001) |
−0.124 (<0.001) |
| Positive with mixed | −0.035 (0.731) |
0.028 (0.433) |
−0.227 (0.003) |
0.001 (0.945) |
−0.004 (0.846) |
0.010 (0.161) |
0.011 (0.303) |
−0.006 (0.820) |
−0.006 (0.697) |
−0.018 (0.271) |
0.001 (0.940) |
−0.005 (0.454) |
| Observations (n) | 178 | 1004 | 784 | 2219 | 2219 | 2213 | 2204 | 2209 | 2219 | 2144 | 2193 | 19 586 |
| Missing values | 2 | 7 | 37 | 3 | 3 | 9 | 18 | 13 | 3 | 78 | 29 | 202 |
| Number of individuals who received the question | 180 | 1011 | 821 | 2222 | 2222 | 2222 | 2222 | 2222 | 2222 | 2222 | 2222 | 19 788 |
Dependent variable=1 if the patient responded favourably in stage 1 (ie, ‘agree’ on positively framed questions or ‘disagree’ on negatively framed questions), 0 otherwise. ‘Negative with negative’ refers to a negatively framed item with a battery of negatively framed items. ‘Negative with mixed’ refers to a negatively framed item with a random mix of negative and positive items. The numbers reported below the coefficients are p values. The total patients asked each question differs because certain questions only applied to a subset of patients.