Table 3.

ED post-fall care improvement suggestions

Themes	Quotes
Timeliness	”too long of a wait time”, “faster”, “hurry up and wait, over two hours after tests, still sitting”
Environment/Comforts	“mattresses could be better”, “pillows”, “too noisy, hard to get comfortable”, “hard to get good rest”, “if they could make it less cold in the hospital, that would be great”, “shouldn’t have to pay for parking”
Communication/Interactions	“communication more frequent what will be done”, “doctors could have better attitude”, “some staff are friendly, some are not”, “more coordinated, they come in and ask the same questions”, “so many people coming in and out and no one knows anything”
Medical Care	“came in for heart problem, didn’t put on leads”, “specialist was requested, no one came”
None	“No”, “N/A”, “wonderful”, “don’t fix what’s not broke”