Table 1.

List of complaints received between August 2014 and March 2015, broken down for the specific complaints.

Complaint code	Category and complaints	Absolute	Percentage
	Lack of drugs, equipment or supplies	162	71,05
A11	Lack of vaccines	28	12,28
A12	Lack of drugs	123	53,95
A13	Lack of medical equipment and supplies	11	4,82
	Corruption and Illegal Charges	9	3,95
B11	Fee for medical service in Health Care Centre	3	1,31
B12	Fee for emergency transport	5	2,19
B13	Sale of drugs with stamp of MSPAS	1	0,43
	Denial of patients rights	33	14,47
C11	Due to lack of medical equipment or supplies	4	1,75
C12	Due to ethnic or idiomatic discrimination	13	5,7
C13	Due to missing health card	6	2,63
C14	Due to socio-economic, age or gender-based discrimination	3	1,31
C15	No informed consent	2	0,88
C16	Abuse of patients	5	2,19
	Bad quality of attention	2	0,88
D11	Dissatisfaction with the received treatment	1	0,43
D12	Lack of information given to the patient	1	0,43
	Failure of service provider to comply with responsibilities	17	7,45
E11	Health centre closed	15	6,58
E12	No assistance of the staff of the ‘extended coverage’ programme	1	0,43
E13	Infrastructure of health centre in bad conditions	1	0,43
F	Others	5	2,19
		228	100