Table 1. Interview Domains and Sample Questions.

Interview Domain Interview Item

Admissions How was your admissions process?

Overall Care Once you were in the hospital, how did things go? Did you encounter any problems once you were in the unit?

Diagnosis How well did your doctors and nurses keep you informed about your diagnosis and what they thought might be going on with you?

Tests and Procedures Did you encounter any problems getting those [tests/procedures] done?

Care Plan Did your doctors and nurses keep you informed about what was going on and what would happen next in your care?

Treatments and Medications Did anything go wrong related to any treatments or medications you had while you were in the hospital?

Communication Overall Overall, how was the communication between you and your doctors and nurses while you were in the hospital?

Discharge How did the discharge process go? Did you have any difficulty?*

Harm Did you suffer any physical harm or harm to your health? Did you experience any emotional harm or distress? Were there any financial costs for you? Was there any disruption of your life (or family member's lives)? Did it hurt your relationship with your doctors or nurses? Did what happened make it necessary for you to stay in the hospital longer (or return to the hospital) or to need other medical care? Did what happened have any other effects on you – either in the short-term or long-term?