Table 6.
Satisfaction Survey Results (N = 19 total)
| Number of Respondents |
% | ||
|---|---|---|---|
| 1 |
How would you rate the quality of the texting platform? |
||
| Excellent | 15 | 79% | |
| Good | 4 | 21% | |
| Fair | 0 | 0% | |
| Poor | 0 | 0% | |
| 2 |
How would you rate the quality of the care you received as a study participant? |
||
| Excellent | 14 | 74% | |
| Good | 5 | 26% | |
| Fair | 0 | 0% | |
| Poor | 0 | 0% | |
| 3 | To what extent has our program met your needs? | ||
| Excellent | 15 | 79% | |
| Good | 4 | 21% | |
| Fair | 0 | 0% | |
| Poor | 0 | 0% | |
| 4 |
How would you describe using the ease of using the texting platform? |
||
| Excellent, extremely easy | 17 | 89% | |
| Good, moderately easy | 2 | 11% | |
| Fair, somewhat easy | 0 | 0% | |
| Poor, minimally easy | 0 | 0% | |
| 5 |
If a friend or family member were in need of similar care, would you recommend this program to him/her? |
||
| Yes, definitely | 17 | 89% | |
| Yes, I think so | 2 | 11% | |
| No, I don't think so | 0 | 0% | |
| No, definitely not | 0 | 0% | |
| 6 |
Did the texting platform help you feel more connected to your health care team? |
||
| Very connected | 15 | 79% | |
| Mostly connected | 4 | 21% | |
| Mildly connected | 0 | 0% | |
| Not very connected | 0 | 0% | |
| 7 |
Have the services you received helped you deal more effectively with your health? |
||
| Yes, they helped a great deal | 18 | 95% | |
| Yes, they helped somewhat | 1 | 5% | |
| No, they really didn't help | 0 | 0% | |
| No, they seemed to make things worse | 0 | 0% | |
| 8 |
In a general sense, how satisfied were you with the text messaging? |
||
| Very satisfied | 16 | 84% | |
| Mostly satisfied | 2 | 11% | |
| Mildly satisfied | 1 | 5% | |
| Quite dissatisfied | 0 | 0% | |
| 9 |
If you were to undergo surgery again, would you use the text messaging platform? |
||
| Yes, definitely | 15 | 79% | |
| Yes, I think so | 4 | 21% | |
| No, I don't think so | 0 | 0% | |
| No, definitely not | 0 | 0% | |
| 10 |
Do you wish this service were available to communicate with your other medical providers? |
||
| Yes, definitely | 15 | 79% | |
| Yes, I think so | 3 | 16% | |
| No, I don' think so | 1 | 5% | |
| No, definitely not | 0 | 0% |