Skip to main content
. Author manuscript; available in PMC: 2018 May 1.
Published in final edited form as: Head Neck. 2017 Mar 6;39(5):988–995. doi: 10.1002/hed.24718

Table 6.

Satisfaction Survey Results (N = 19 total)

Number of
Respondents
%
1 How would you rate the quality of the texting
platform?
  Excellent 15 79%
  Good 4 21%
  Fair 0 0%
  Poor 0 0%
2 How would you rate the quality of the care you
received as a study participant?
  Excellent 14 74%
  Good 5 26%
  Fair 0 0%
  Poor 0 0%
3 To what extent has our program met your needs?
  Excellent 15 79%
  Good 4 21%
  Fair 0 0%
  Poor 0 0%
4 How would you describe using the ease of using the
texting platform?
  Excellent, extremely easy 17 89%
  Good, moderately easy 2 11%
  Fair, somewhat easy 0 0%
  Poor, minimally easy 0 0%
5 If a friend or family member were in need of similar
care, would you recommend this program to him/her?
  Yes, definitely 17 89%
  Yes, I think so 2 11%
  No, I don't think so 0 0%
  No, definitely not 0 0%
6 Did the texting platform help you feel more connected
to your health care team?
  Very connected 15 79%
  Mostly connected 4 21%
  Mildly connected 0 0%
  Not very connected 0 0%
7 Have the services you received helped you deal more
effectively with your health?
  Yes, they helped a great deal 18 95%
  Yes, they helped somewhat 1 5%
  No, they really didn't help 0 0%
  No, they seemed to make things worse 0 0%
8 In a general sense, how satisfied were you with the text
messaging?
  Very satisfied 16 84%
  Mostly satisfied 2 11%
  Mildly satisfied 1 5%
  Quite dissatisfied 0 0%
9 If you were to undergo surgery again, would you use
the text messaging platform?
  Yes, definitely 15 79%
  Yes, I think so 4 21%
  No, I don't think so 0 0%
  No, definitely not 0 0%
10 Do you wish this service were available to communicate
with your other medical providers?
  Yes, definitely 15 79%
  Yes, I think so 3 16%
  No, I don' think so 1 5%
  No, definitely not 0 0%