Table 1.
Frequency and percent of helpdesk messages by province
| Province | Frequency (number of messages) |
Percent of messages |
| Eastern Cape | 19 447 | 8.1 |
| Free State | 11 731 | 4.9 |
| Gauteng | 57 406 | 23.8 |
| KwaZulu-Natal | 49 472 | 20.5 |
| Limpopo | 19 785 | 8.2 |
| Mpumalanga | 20 660 | 8.6 |
| Northern Cape | 2836 | 1.2 |
| North West | 27 755 | 11.5 |
| Western Cape | 15 398 | 6.4 |
| Other* | 17 225 | 7.1 |
| Total | 241 715 | 100 |
*Helpdesk messages labelled as ‘Other’ are helpdesk interactions from users who are subscribed to but not registered on MomConnect and therefore do not have a ‘home’ province.