Figure 3.
Interaction context-Demand and Capabilities (Persad et al29). The example is of a physical product, but this applies equally to services. Reproduced from www.inclusivedesigntoolkit.com with permission.
Interaction context-Demand and Capabilities (Persad et al29). The example is of a physical product, but this applies equally to services. Reproduced from www.inclusivedesigntoolkit.com with permission.