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. 2018 May 4;20(5):e169. doi: 10.2196/jmir.9326

Table 6.

Online consumer health information (OCHI) tensions.

Levels Stage 1: consumers Stage 2: practitioners and librarians
Internal tensions Increased worrying Increased worrying; Spending money on nonbeneficial products
Interpersonal tensions Tension with family members Tension in the provider-patient relationship
Service-related tensions Ignoring (not seeking help) for a health problem Nonadherence to management plan; Postponing seeking medical help