Table 3:

Net Promoter Score

Survey	N	Detractors	Passives	Promoters	NPS	SE	LCL	UCL
Pre-Implementation	121	89	20	12	-63.6	5.96	75.3	52.0
Post-Implementation	108	16	38	54	35.2	6.97	21.5	48.8
Difference	n/a	-73	18	42	98.8	9.17	80.9	116.8