Table 2.

Categories describing what patients are requesting, and representative quotations.

Requesting	Representative quotation
Opinion	“Now after showing these results to the doctor he simply increased my dosage of thyroxine sodium to 100mcg once a day.Can u please give me second opinion.”
Advice	“Would you recommend more testing?”
Decision support	“I’m vascillating between having the rt breast re excised & await the biopsy results - Or just having a mastectomy w/o awaiting any further test results. Your advice is welcomed!!!”
Information (generic)	“what treatments are available?”
Emotional support	“I am really upset now to think I have something really wrong with me”
Personal experience	“I’d like to hear others experiences so I can better understand all this.”