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Descriptive statistics.
| Dimension | Minimum | Maximum | Mean (SD) | Skewness (SE) | Kurtosis (SE) |
| Tangibles | −0.90 | 0.40 | −0.50 (0.50) | 1.80 (0.845) | 3.19 (1.74) |
| Reliability | 0 | 0.80 | 0.395 (0.27) | 0.275 (0.845) | 2.16 (1.74) |
| Responsiveness | −0.70 | 0 | −0.12 (0.26) | −1.33 (0.845) | 2.16 (1.74) |
| Assurance | −0.90 | −0.11 (0.36) | −2.21 (0.845) | 4.92 (1.74) | |
| Empathy | 0 | 0.90 | 0.39 (0.36) | 0.99 (0.845) | −0.31 (1.74) |
