3D definition of patient-centred care	Corresponding intervention components
1. A focus on the patient’s individual disease and illness experience: exploring the main reasons for their visit, their concerns, and need for information	The 3D review template began with a question about patients’ most important concerns and then had questions about quality of life as part of a comprehensive review
2. A biopsychosocial perspective: seeking an integrated understanding of the whole person, including their emotional needs and life issues	The 3D template included questions about quality of life, and incorporated depression screening. Continuity of care was intended to facilitate developing knowledge of patients’ circumstances
3. Finding common ground on what the problem is and mutually agreeing management plans	The 3D template when completed produced a printable summary of the patient’s agenda based on patient’s primary concerns. The template also prompted development of printable collaborative management plans to address patients’ goals
4. Enhancing the continuing relationship between the patient and doctor (the therapeutic alliance)	A named doctor and nurse allocated to each patient who would see the patient for every review and for interim visits to increase continuity of care