Table 2.

Satisfaction with opening hours, experience of making an appointment, and overall experience in the General Practice Patient Surveys, 2011–2014^a

	Responses,bn	Unweighted percentage of responders, %	Weighted percentage of responders, %
Satisfaction with opening hoursa
Very satisfied	1 235 576	44.8	40.0
Fairly satisfied	1 109 522	40.2	42.3
Neither satisfied nor dissatisfied	224 494	8.1	9.3
Fairly dissatisfied	132 747	4.8	5.9
Very dissatisfied	55 309	2.0	2.5
Total	2 757 648
Experience of making an appointment
Very good	1 176 083	42.4	35.7
Fairly good	1 080 176	38.9	41.2
Neither good nor poor	301 154	10.8	13.2
Fairly poor	145 114	5.2	6.6
Very poor	74 139	2.7	3.5
Total	2 776 666
Overall experience
Very good	1 452 265	51.2	44.8
Fairly good	1 080 961	38.1	42.2
Neither good nor poor	208 637	7.4	8.8
Fairly poor	71 511	2.5	3.2
Very poor	23 300	0.8	1.0
Total	2 836 674

^aIn total, there were 2 912 535 survey responders from 8289 general practices; data presented where available for each variable. Weighted percentages account for survey design and non-response.

^bResponses of ‘I’m not sure when my GP surgery is open’ were excluded (n = 80 636, 2.8%).