TABLE 1.
Patient satisfaction survey ratings (n = 354).
| Standard | Excellent |
Good |
Neutral |
Fair |
Poor |
|||||
|---|---|---|---|---|---|---|---|---|---|---|
| n | % | n | % | n | % | n | % | n | % | |
| Access | ||||||||||
| Ability to access care | 183 | 51.7 | 84 | 23.7 | 45 | 12.7 | 14 | 4.0 | 28 | 7.9 |
| Clinic’s opening hours | 161 | 45.5 | 109 | 30.8 | 38 | 10.7 | 25 | 7.1 | 21 | 5.9 |
| Convenience of clinic location | 167 | 47.2 | 96 | 27.1 | 51 | 14.4 | 13 | 3.7 | 27 | 7.6 |
| Waiting | ||||||||||
| Time waited before seeing a health worker | 122 | 34.5 | 118 | 33.3 | 49 | 13.8 | 30 | 8.5 | 35 | 9.9 |
| Waiting for test results | 174 | 49.1 | 113 | 31.9 | 25 | 7.1 | 19 | 5.4 | 23 | 6.5 |
| Staff | ||||||||||
| Listens to you | 180 | 50.9 | 106 | 29.9 | 39 | 11.0 | 11 | 3.1 | 18 | 5.1 |
| Takes enough time with you | 179 | 50.6 | 106 | 29.9 | 30 | 8.5 | 21 | 5.9 | 18 | 5.1 |
| Explains what you want to know | 173 | 48.9 | 107 | 30.2 | 41 | 11.6 | 13 | 3.7 | 20 | 5.6 |
| Gives you good advice and treatment | 197 | 55.6 | 99 | 28.0 | 32 | 9.0 | 12 | 3.4 | 14 | 4.0 |
| Friendly and helpful to you | 200 | 56.5 | 94 | 26.6 | 29 | 8.2 | 10 | 2.8 | 21 | 5.9 |
| Facility | ||||||||||
| Neat and clean building | 168 | 47.5 | 125 | 35.3 | 27 | 7.6 | 15 | 4.2 | 19 | 5.4 |
| Ease of finding where to go | 172 | 48.6 | 116 | 32.7 | 42 | 11.9 | 12 | 3.4 | 12 | 3.4 |
| Comfort and safety while waiting | 159 | 44.9 | 125 | 35.3 | 39 | 11.0 | 6 | 1.7 | 25 | 7.1 |
| Privacy | 173 | 48.9 | 102 | 28.8 | 26 | 7.3 | 23 | 6.5 | 30 | 8.5 |
| Keeping my personal information private | 190 | 53.7 | 92 | 26.0 | 35 | 9.9 | 16 | 4.5 | 21 | 5.9 |
| Recommendation | ||||||||||
| How likely am I to refer others to this clinic? | 176 | 49.7 | 106 | 29.9 | 42 | 11.9 | 11 | 3.1 | 19 | 5.4 |