Table 3.

Patient survey results—total scores and subscales.

HRSA Patient Satisfaction Survey	Baseline (n = 415)		Follow-up (n = 415)		p value
	Mean**	SE**	Mean**	SE**
Total satisfaction* (range = 7–49)	33.21	0.40	34.03	0.51	0.04‡
Ease of care	4.14	0.09	4.24	0.08	0.06§
Waiting	3.81	0.11	3.87	0.14	0.49
Provider	4.45	0.07	4.48	0.08	0.67
Nurse & medical assistants	4.53	0.05	4.51	0.07	0.78
Staff	4.40	0.09	4.47	0.07	0.20
Payment	3.93	0.11	4.11	0.12	0.19
Facility	4.46	0.06	4.51	0.05	0.03‡
Confidentiality	4.60	0.05	4.64	0.05	0.29
Patient Activation Measure (PAM) (range = 0–100; median = 63)	65.68	1.35	63.12	1.74	0.01‡

HRSA: Health Resources and Services Administration.

^*Higher scores indicate greater satisfaction.

^**Values presented are adjusted for within practice correlation.

^‡p ≤ 0.05.

^§p > 0.05 but less than 0.10.