Table 4.
Provider and staff burnout—Maslach Burnout Inventory (MBI) results*.
| MBI Scale | Personnel | Baseline (n = 161) |
Follow-up (n = 104) |
National |
|---|---|---|---|---|
| Mean (SE)*** | Mean (SE)*** | Mean | ||
| Emotional exhaustion | All clinical staff | 21.10 (1.79) | 21.58 (1.30) | 20.54 |
| By role** | ||||
| Nurse/staff | 18.97 (1.92) | 18.45 (0.75) | ||
| Provider | 24.41 (1.10) | 25.09 (1.22) | ||
| Depersonalization | All clinical staff | 5.74 (1.31) | 6.03 (0.97) | 7.18 |
| By role** | ||||
| Nurse/staff | 4.25 (0.56) | 3.79 (0.48) | ||
| Provider | 8.02 (1.24) | 8.54 (0.57) | ||
| Personal accomplishment | All clinical staff | 39.12 (0.56) | 38.45 (0.56) | 36.42 |
| By role** | ||||
| Nurse/staff | 38.87 (0.85) | 37.87 (0.70) | ||
| Provider | 39.50 (0.78) | 39.09 (0.98) | ||
*
MBI scales were not statistically different between assessments (baseline vs follow-up).
**
There were no differential changes over time by role (interaction between role and assessment). There is an overall significant difference by role for the emotional exhaustion (p < 0.01) and depersonalization scales (p < 0.01).
***
Values presented are adjusted for within practice correlation.