Table 2.
Summary of data outliers' (N=296) time spent with each question. Strict rules were developed by identifying outliers at each step of the triage process. These outliers were then investigated further to see if a user or technical error could be determined.
| Step | Outliers, n (%) | Mean of Outliers (sec) | Mean with Outliers (sec) | Mean without Outliers (sec) |
| Q1 | 2 (1) | 240.50 | 94.04 | 92.95 |
| Q2 | 19 (7) | 30.89 | 10.31 | 8.76 |
| Q3 | 20 (8) | 26.45 | 7.05 | 5.63 |
| Q4 | 14 (5) | 16.57 | 5.71 | 5.17 |
| Q5 | 6 (2) | 15.83 | 4.42 | 4.18 |
| Q6 | 11 (4) | 13.18 | 4.03 | 3.67 |
| Vitals | 19 (7) | 65.26 | 21.86 | 18.82 |
| Map | 10 (4) | 166.90 | 51.07 | 46.93 |
| Waiting | 25 (12) | 1095.84 | 156.84 | 45.58 |
| Time in kiosk | 1 (1) | 593.00 | 203.76 | 202.41 |
| Time in secondary | 14 (7) | 202.50 | 77.79 | 69.56 |