Table 2. Management primary themes and categories.

Management primary themes and categories
Categories	Care staff delivering PCC	Organisational	Identity of care staff	Views of care role
Themes	Staff viewed as incompetent in their work	Manager’s levels of support for staff	Backgrounds of care staff	Role differences between management and care staff
	Staff abilities to handle agitation	Staff training issues	Personalities of staff	Staff level of investment in the job: idea of ‘vocation’
	Integrating task vs person-oriented care	Team problems and cultures of staff	Positive and negative views of staff
	Appreciations of the difficulties for staff	Care home organisational and management restrictions	Views of the value of Staff