Table 3.
Frequency data for survey items.
| Strongly disagree | Disagree | Neither agree not disagree | Agree | Strongly agree | |
|---|---|---|---|---|---|
| Overall satisfaction | |||||
| I am satisfied with the results of the MT | 1/25 | 2/25 | 0/25 | 6/25 | 16/25 |
| I am disappointed by the results of the MT | 20/25 | 1/25 | 2/25 | 2/25 | 0/25 |
| I would recommend MT to a friend | 0/25 | 0/25 | 1/25 | 5/25 | 19/25 |
| Access | |||||
| The MT service was easy to access | 0/25 | 1/25 | 2/25 | 11/25 | 11/25 |
| The assessment process was acceptable | 0/25 | 0/25 | 2/25 | 10/25 | 13/25 |
| The referral process was confusing | 16/25 | 6/25 | 1/25 | 1/25 | 1/25 |
| The MT referral process was convenient | 0/25 | 0/25 | 0/25 | 10/25 | 15/25 |
| Relationships with others | |||||
| MT has improved my ability to socialise | 0/25 | 0/25 | 6/25 | 12/25 | 7/25 |
| MT has not helped me feel more connected to other people | 8/25 | 6/25 | 7/25 | 4/25 | 0/25 |
| General QoL | |||||
| MT has improved my QoL | 0/25 | 0/25 | 4/25 | 13/25 | 8/25 |
| MT has not changed my QoL | 5/25 | 10/25 | 5/25 | 2/25 | 2/25 |
| Mood | |||||
| MT has helped me feel more positive about my future | 1/25 | 2/25 | 1/25 | 12/25 | 9/25 |
| MT has helped improve my mood | 1/25 | 1/25 | 4/25 | 14/25 | 5/25 |
| My mood has felt the same as before MT | 6/25 | 10/25 | 3/25 | 6/25 | 0/25 |
| Confidence MT has made me feel more confident in myself |
0/25 | 0/25 | 3/25 | 11/25 | 11/25 |
| MT has improved how attractive I feel | 0/25 | 2/25 | 5/25 | 11/25 | 7/25 |
| Staff perception/communication | |||||
| Staff I communicated with were warm and friendly | 1/25 | 0/25 | 0/25 | 3/25 | 21/25 |
| I felt unable to ask staff questions | 16/25 | 6/25 | 1/25 | 2/25 | 0/25 |
| Staff were prompt to respond to my questions and/or concerns | 1/25 | 0/25 | 2/25 | 9/25 | 13/25 |
| Staff put me at ease | 0/25 | 1/25 | 1/25 | 8/25 | 15/25 |
| There were delays in my communication with staff | 13/25 | 8/25 | 2/25 | 2/25 | 0/25 |
| Functional ability | |||||
| Since MT, I have been more able to carry out my essential activities | 1/25 | 1/25 | 9/25 | 10/25 | 4/25 |
| Since MT, I have been able to do more of the things that I enjoy | 0/25 | 1/25 | 8/25 | 12/25 | 4/25 |
| MT has improved my ability to work | 0/25 | 6/25 | 10/25 | 4/25 | 4/25 |
| MT has not changed my ability to do what’s important to me | 2/25 | 5/25 | 10/25 | 8/25 | 0/25 |
| My ability to work has not changed since receiving MT | 3/25 | 1/25 | 7/25 | 8/25 | 5/25 |
| Facial appearance | |||||
| MT has lessened the anxiety I have felt about my facial appearance | 1/25 | 1/25 | 5/25 | 12/25 | 6/25 |
| MT has not changed how I feel about my facial appearance | 9/25 | 7/25 | 4/25 | 2/25 | 3/25 |
| I still feel dissatisfied with my facial appearance after MT | 9/25 | 7/25 | 2/25 | 6/25 | 1/25 |