. 2018 Jul 10;20(7):e10413. doi: 10.2196/10413
©Kim M Nazi, Carolyn L Turvey, Dawn M Klein, Timothy P Hogan. Originally published in the Journal of Medical Internet Research (http://www.jmir.org), 10.07.2018.
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Figure 4.
Historical customer satisfaction trends. CXA: customer experience analytics.