Table 5.
User-specified goals and tasks. FY: fiscal year. N/A: not applicable. VA: Department of Veterans Affairs.
| Reason for visit or goal trying to accomplisha | FY2017 (N=100,555), n (%) | FY2008 (N=100,617), n (%) |
| Request a prescription refill | 53,193 (53) | 75,241 (75) |
| View my VA Appointments | 38,664 (38) | N/A |
| Use Secure Messaging to communicate with my VA health care team | 28,952 (29) | N/A |
| Track the status of my prescription refill delivery | 27,516 (27) | N/A |
| View my medication history | 23,884 (24) | 23,923 (24) |
| View my lab or other test results | 19,382 (19) | N/A |
| Access my VA health records or Blue Button or VA Health Summary | 11,966 (12) | N/A |
| View my VA Notes (written by my health care team) | 11,058 (11) | N/A |
| Look up information about a health condition or medication | 9393 (9) | N/A |
| Learn more about features that are available | 9149 (9) | N/A |
| Look up information about a medication | N/A | 17,899 (18) |
| Find information about VA benefits | 9111 (9) | 6246 (6) |
| Enter or keep track of personal information | 5695 (6) | 14,507 (14) |
| Other | 5101 (5) | 9198 (9) |
| Enter or keep track of personal health care information (eg, blood pressure) | 3202 (3) | 13,125 (13) |
| Use the Veterans Health Library (Research a health condition) | 2648 (3) | 6367 (6) |
| Enter information about my non-VA medications or supplements | 2288 (2) | N/A |
| Find a VA facility | 1646 (2) | 2206 (2) |
| Complete a HealtheLiving Assessment | 1533 (2) | N/A |
aMultiple categories may be selected.