Table 3.

Reason for Telephone Encounter from June 30, 2014 – December 31, 2017 for all for the 2,541 Telephone Consult Encounters with Health Care Providers^†

Contact Reason	Reason for Telephone Consult Encounters	% of Total Initial Encounters
Resources-Community Access	1545	61%
Medication question(s)	1332	52%
Risk/benefits of med use in pregnancy	631	25%
Positive Screen	371	15%
Diagnostic question(s)	287	11%
Lactation question(s)	216	9%
Safety concerns	142	6%
Preconception question(s)	36	1%
Screening tool question	27	1%
Other	21	1%
Non-Member Specific	8	<1%

^†There may be more than one reason for each telephone encounter