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. 2018 Jul 12;20(7):e10480. doi: 10.2196/10480

Table 1.

Reasons for dropout across studies.

Reason for dropout Frequency Related theme
Lost or stolen smartphone 23 Usability
Technical malfunction (eg, smartphone corrupted, not receiving texts, or delivery delays) 7 Usability
Exacerbation of health condition, including participants who were injured or died during the course of the study 6 Health status
Deleted app 3 Usability
App not compatible with existing smartphone 3 Convenience and accessibility
Unexpected usage patterns (eg, switched smartphone off in between answering surveys, left smartphone plugged into charger, used smartphone in airplane mode) 3 Perceived utility
Moved out of area or was discharged from hospital 3 Convenience and accessibility
Sold smartphone 2 Perceived utility
Changed mobile phone or service plan 2 Convenience and accessibility
Practical technical difficulties (eg, not being able to download the app) 2 Usability
Broken smartphone 1 Usability
Inconsistent wireless network 1 Convenience and accessibility
App consumed too much battery 1 Usability
System too slow 1 Usability
Unspecified reason 11 Not applicable