Box 2. Examples of key performance indicators .

Examples of key performance indicators

Medical

• The number of patients given oral health education

• The effectiveness of interventions at the intensive care department

• The number of radiology reports produced on time

Nursing

• Waiting time in the outpatient department

• Infant body temperature measurement

• Procedural errors using standard guidelines (e.g. suction)

Non-medical

• Financial indicators

• The number of expired supplies

• Employees’ turnover rate