Table 1.
Activity | Aim | Place and participants | Data collection | Outcomes |
Field studies, Primo 2015 | Gaining knowledge of contexts and daily practice, creating collaboration, and identifying key stakeholders. | Outpatient clinic at the 3 clinical sites. Actors involved in the work at the clinics. |
Observations and informal interviews with health care professionals and clinic management. | Descriptions of daily clinical practices as input for identifying stakeholders and further evaluation. |
Intervention theories, Medio 2015 | Developing intervention theories for key stakeholder groups. | At the 3 clinical sites. 16 patients (aged 25-75 years, 11 females) and 22 health care professionals (16 females), including 3 clinic managers. |
Semistructured interviews (individual and group). | Descriptions and comparisons of intervention theories across stakeholder groups. Report served as input to the ongoing development of the digital health solution. |
Workshops, Medio 2015 | Insights into patient and health care professionals’ perceptions of the digital health solution and overall usability of the graphical user interface. | At the 3 clinical sites. 10 patients (aged 26-69 years, 6 females) and 18 health care professionals (13 females). |
“Hands-on” sessions and “think aloud” exercises in small groups of patients and health care professionals. Group and plenary discussions of pros and cons of the digital health solution. | Presence of developers enabled immediate adaptations. Reports served as input to the technical and the organizational development as well as the clinical value creation. |
Design laboratory, Ultimo 2015 | Testing how patients handled different lancets and cartridges for blood sampling. | At the design laboratory. 2 patients (1 female). |
Patients drew a drop of blood and filled a cartridge. Sessions included observation, dialogue, drawing, and generation of ideas. | Recommendations and optimizations in a fast turnover. Provided valuable input to the design and development of point-of-care devices and related test cartridges. |
Site user tests, Primo 2016 | Testing the “lifecycle management” of the technology. | At the 3 clinical sites and the patient’s home. 15 patients (aged 25-83 years, 9 females) and 3 health care professionals (3 females). | Home monitoring for 1 week. Log data from the information and communication technology (ICT) platform, notes from health care professionals, diary, and photos from patients. | Descriptive analysis reported for each site, resulting in revisions of the technical and organizational setup of the digital health solution and the related briefing and communication material. |
Design laboratory, Medio 2016 | Test of different scenarios for blood testing. | At the design laboratory. 4 patients (3 females). |
Following a short introduction, patients performed a blood test. Sessions included observation, dialogue, drawing and generation of ideas, and interviews. | Descriptive analysis reported. Served as input to the organizational development. |
Pilot study, Ultimo 2016 | To test real-life functionality of the digital health solution. | At the clinical site in Copenhagen and the patient’s home. 5 patients (aged 55-83 years, 4 females) and 1 health care professional (female). |
Home monitoring for 3 weeks. Log data from the ICT platform, notes from health care professionals, diaries, and photos from patients. Subsequently, interviews with the 5 participating patients. | Interim analysis reported. Indicated a “tipping point” and a need for further development. |