Table 1.
Descriptive characteristics of contact centre employees by job role.
| Characteristics | Senior Team (n = 12) | Team Leaders (n = 11) | Call Agents (n = 20) |
|---|---|---|---|
| Age (years) | 40.3 ± 9.9 | 38.6 ± 12.2 | 41.1 ± 15.3 |
| Female | 7 (58) | 5 (45) | 10 (50) |
| White British | 12 (100) | 10 (91) | 19 (95) |
| Single | 3 (25) | 5 (45) | 15 (75) |
| Full-time employment | 9 (75) | 9 (82) | 15 (75) |
| Tertiary education | 10 (83) | 5 (45) | 10 (50) |
| Tenure (≥3 years) | 6 (50) | 9 (82) | 3 (15) |
| Physical health summary (%) | 52 ± 10 (28–65) | 53 ± 4 (47–58) | 49 ± 9 (30–65) |
| Mental health summary (%) | 51 ± 6 (38–57) | 44 ± 10 (31–50) | 47 ± 10 (24–66) |
| Total PA (MET min·week) | 869 (563) | 1609 (1428) | 964 (1125) |
| Occupational sitting time (min·day) | 390.0 ± 111.4 | 333.0 ± 122.8 | 419.4 ± 57.1 |
Data presented as mean ± SD, or n (%). Total PA data is presented as median (IQR). The range of physical and mental component scores are also presented. Note: Data is missing for 1 agent, 1 team leader and 2 senior team members due to the participants leaving data collection after the focus group/interview but before survey completion. Each participant received an email to request the data; however, participants did not respond.