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. 2016 Jul 8;24(e1):e47–e54. doi: 10.1093/jamia/ocw098

Table 2.

Average time needed to completea portal navigation tasks

Task Adequate Health Literacy (min:sec) Limited Health Literacy (min:sec) Very Limited Health Literacy (min:sec)
Task 1: Login 3:04 6:17 7:53
Task 2: Find Visit Summary 3:29 4:26 4:56
Task 3: Find Provider Education Page 2:06 5:07 3:43
Task 4: Find Lab Results 0:34 1:40 2:02
Task 5: Search Health Education 2:22 4:13 3:42
Total (All Tasks) 11:35 21:43 22:16

aFor participants who did not successfully complete tasks within a maximum of 2 attempts, we used the time required to reach the end of 2 unsuccessful attempts to complete a task.