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Problems experienced installing and opening the Socialise app (n=30).
| Response | n (%) | Potential solutions |
| No problems | 15 (50) | — |
| Problem logging into app | 7 (23) | Simplify token |
| User self-identified lack of proficiency with technology | 2 (7) | Improve instructions |
| App not loading | 1 (3) | Improve app release |
| App needing reinstallation | 1 (3) | Improve app release |
| Phone settings blocking app | 1 (3) | Improve instructions |
| Unspecified problem | 3 (10) | — |
