External facilitation |
A multi-disciplinary change management team included GPs, managers, analysts and patient partners |
One pilot funded an expert in improvement methodology to guide their approach |
External support was provided through the Year of Care Partnership and the Health and Social Care Alliance Scotland. Funding was used to employ project managers |
Three change facilitators with nursing / primary care backgrounds were recruited to support each practice |
Leadership support |
Peer leadership networks and time for reflection was provided for GPs, nurses and practice manager leads |
Pilot leads had time for reflection and peer challenge within learning sets |
Each site identified local clinical leads to champion the new approach |
MacMillan GPs helped develop standards and each practice needed a clinical and non-clinical cancer champion |
On-going learning |
Leadership development programmes were available |
Evaluation provided emerging insights to help shape further implementation. |
The Year of Care Partnership delivered training on care and support planning and also developed local trainers |
Opportunity for leads to meet and reflect on progress with implementation |
Stakeholder engagement |
Patient forums and multi-disciplinary workshops are held |
Sharing events were held for wider GP membership |
Patient representatives required on national and local steering groups |
A patient engagement facilitator co-ordinated various engagement opportunities |
Transitional funding |
One-off funding to provide backfill and meet additional expenses |
Pilots received additional per capita funding for 12 months with flexibility as to how this was used |
Additional funding was provided for project management/patient engagement but not backfill |
Practices were offered one-off incentive payments |
Robust evaluation |
Progress reviewed regularly against baseline |
An external formative evaluation was commissioned |
An external evaluation was commissioned which also supported local evaluations by sites |
An external evaluation was commissioned |