Table 3.

Dimensions of trust, with implementation practice examples

Key dimensions of trust	Examples: implementation practice
Integrity	HAI leaders ensured that per diems paid were aligned with MoH levels DPREMS were always jointly planned
Benevolence	Intervention decisions were generally made after joint discussion Mutual openness to ideas from PDoH and HAI intervention staff; in planning, seeing activities from all perspectives, not just that of the intervention Being flexible in how resources such as cars are used; and trying to respond positively to specific requests such as printing forms to see the MOH through shortages
Competence	Practicing the ethos of ‘doing what you said you were going to do’