Table 5.
Iterative improvement of the Tough Talks AI system as applied to a test set of 26 participant dialogues from Phase 2 usability sessions
| Disclosure Scenario | ||||
|---|---|---|---|---|
| Row | Neutral | Negative | Positive | |
| 1 | Average percentage of AI suggested virtual character utterances selected by wizard using original dialogue manager | 25% | 17% | 17% |
| 2 | Average percentage of AI suggested virtual character utterances coded as “acceptable” using refined dialogue manager including dialogue policy | 54% | 51% | 49% |
| 3 | Average percentage of AI suggested virtual character utterances coded as “acceptable” using further refined dialogue manager (re-annotation and disclosure analysis) | 84% | 80% | 71% |