How good was the practitioner at … 1) Making you feel at ease (Introducing him/herself, explaining his/her position, being friendly and warm towards you, treating you with respect; not cold or abrupt) 2) Letting you tell your ‘story’ (Giving you time to fully describe your condition in your own words; not interrupting, rushing, or diverting you) 3) Really listening (Paying close attention to what you were saying; not looking at the notes or computer as you were talking) 4) Being interested in you as a whole person (Asking/knowing relevant details about your life, your situation; not treating you as ‘just a number’) 5) Fully understanding your concerns (Communicating that he/she had accurately understood your concerns and anxieties; not overlooking or dismissing anything) 6) Showing care and compassion (Seeming genuinely concerned, connecting with you on a human level; not being indifferent or ‘detached’) 7) Being positive (Having a positive approach and a positive attitude; being honest but not negative about your problems) 8) Explaining things clearly (Fully answering your questions; explaining clearly, giving you adequate information; not being vague) 9) Helping you to take control (Exploring with you what you can do to improve your health yourself; encouraging rather than ‘lecturing’ you) 10) Making a plan of action with you (Discussing the options, involving you in decisions as much as you want to be involved; not ignoring your views)

CARE = Consultation and Relational Empathy.