Table 1.

Main category, categories, and codes extracted on contributors to dispatchers’ decision-making

Codes	Categories	Main category
Faith and belief	Personal values	Responsiveness
Eagerness to help
Service excellence
Altruism
Respect
Impartiality in clinical judgment
Recognition of emergency as any threat to health	Professional attitudes
Sensitivity in triage
Response to all requests for help
Care for early warnings
Commitment to organizational goals and standards
Attention to the EMS social support responsibility
Professional temperance

Abbreviation: EMS, emergency medical service.