Table 7.
Distribution of PCMC variables
| PCMC variables | No. | % |
|---|---|---|
| How did you feel about the amount of time you waited? Would you say it was | ||
| 0 Very short | 1347 | 66.7 |
| 1 Somewhat short | 410 | 20.3 |
| 2 Somewhat long | 177 | 8.8 |
| 3 Very long | 84 | 4.2 |
| During your time in the health facility did the doctors, nurses, or other health care providers introduce themselves to you when they first came to see you? | ||
| 0 No, none of them | 1980 | 98.1 |
| 1 Yes, a few of them | 35 | 1.7 |
| 2 Yes, most of them | 2 | 0.1 |
| 3 Yes, all of them | 1 | 0.0 |
| Did the doctors, nurses, or other health care providers call you by your name? | ||
| 0 No, never | 567 | 28.1 |
| 1 Yes, a few times | 436 | 21.6 |
| 2 Yes, most of the time | 371 | 18.4 |
| 3 Yes, all the time | 644 | 31.9 |
| Did the doctors, nurses, or other staff at the facility treat you with respect? | ||
| 0 No, never | 143 | 7.1 |
| 1 Yes, a few times | 299 | 14.8 |
| 2 Yes, most of the time | 531 | 26.3 |
| 3 Yes, all the time | 1045 | 51.8 |
| Did the doctors, nurses, and other staff at the facility treat you in a friendly manner? | ||
| 0 No, never | 92 | 4.6 |
| 1 Yes, a few times | 358 | 17.7 |
| 2 Yes, most of the time | 545 | 27.0 |
| 3 Yes, all the time | 1023 | 50.7 |
| Did you feel the doctors, nurses, or other health providers shouted at you, scolded, insulted, threatened, or talked to you rudely? | ||
| 0 No, never | 1661 | 82.3 |
| 1 Yes, once | 212 | 10.5 |
| 2 Yes, a few times | 131 | 6.5 |
| 3 Yes, many times | 14 | 0.7 |
| Did you feel like you were treated roughly like pushed, beaten, slapped, pinched, physically restrained, or gagged? | ||
| 0 No, never | 1967 | 97.5 |
| 1 Yes, once | 31 | 1.5 |
| 2 Yes, a few times | 17 | 0.8 |
| 3 Yes, many times | 3 | 0.1 |
| During examinations in the labor room, were you covered up with a cloth or blanket or screened with a curtain so that you did not feel exposed? | ||
| 0 No, never | 526 | 26.1 |
| 1 Yes, a few times | 115 | 5.7 |
| 2 Yes, most of the time | 228 | 11.3 |
| 3 Yes, all the time | 1149 | 56.9 |
| 4 Not applicable | ||
| Do you feel like your health information was or will be kept confidential at this facility? | ||
| 0 No, never | 324 | 16.1 |
| 1 Yes, a few times | 444 | 22.0 |
| 2 Yes, most of the time | 387 | 19.2 |
| 3 Yes, all the time | 863 | 42.8 |
| Did you feel like the doctors, nurses or other staff at the facility involved you in decisions about your care? | ||
| 0 No, never | 1131 | 56.0 |
| 1 Yes, a few times | 311 | 15.4 |
| 2 Yes, most of the time | 255 | 12.6 |
| 3 Yes, all the time | 321 | 15.9 |
| 4 Did not have to make any decisions | ||
| During the delivery, do you feel like you were able to be in the position of your choice? | ||
| 0 No, never | 360 | 17.8 |
| 1 Yes, for a short time | 655 | 32.5 |
| 2 Yes, most of the time | 418 | 20.7 |
| 3 Yes, all the time | 585 | 29.0 |
| Did the doctors, nurses or other staff at the facility speak to you in a language you could understand? | ||
| 0 No, never | 16 | 0.8 |
| 1 Yes, a few times | 131 | 6.5 |
| 2 Yes, most of the time | 315 | 15.6 |
| 3 Yes, all the time | 1556 | 77.1 |
| Did the doctors, nurses or other staff at the facility ask your permission/consent before doing procedures on you? | ||
| 0 No, never | 1475 | 73.1 |
| 1 Yes, a few times | 282 | 14.0 |
| 2 Yes, most of the time | 172 | 8.5 |
| 3 Yes, all the time | 89 | 4.4 |
| Did the doctors and nurses explain to you why they were doing examinations or procedures on you? | ||
| 0 No, never | 1393 | 69.0 |
| 1 Yes, a few times | 344 | 17.0 |
| 2 Yes, most of the time | 174 | 8.6 |
| 3 Yes, all the time | 107 | 5.3 |
| Did the doctors and nurses explain to you why they were giving you any medicine? | ||
| 0 No, never | 1162 | 57.6 |
| 1 Yes, a few times | 400 | 19.8 |
| 2 Yes, most of the time | 242 | 12.0 |
| 3 Yes, all the time | 205 | 10.2 |
| 4 Did not get any medicine | 9 | 0.4 |
| Did you feel you could ask the doctors, nurses or other staff at the facility any questions you had? | ||
| 0 No, never | 265 | 13.1 |
| 1 Yes, a few times | 437 | 21.7 |
| 2 Yes, most of the time | 543 | 26.9 |
| 3 Yes, all the time | 773 | 38.3 |
| Did the doctors and nurses at the facility talk to you about how you were feeling? | ||
| 0 No, never | 817 | 40.5 |
| 1 Yes, a few times | 776 | 38.5 |
| 2 Yes, most of the time | 326 | 16.2 |
| 3 Yes, all the time | 99 | 4.9 |
| Did the doctors, nurses or other staff at the facility try to understand your anxieties? | ||
| 0 No, never | 456 | 22.6 |
| 1 Yes, a few times | 667 | 33.1 |
| 2 Yes, most of the time | 442 | 21.9 |
| 3 Yes, all the time | 453 | 22.4 |
| 4 I did not have any anxieties or fears | ||
| When you needed help, did you feel the doctors, nurses or other staff at the facility paid attention? | ||
| 0 No, never | 80 | 4.0 |
| 1 Yes, a few times | 403 | 20.0 |
| 2 Yes, most of the time | 634 | 31.4 |
| 3 Yes, all the time | 901 | 44.6 |
| Do you feel the doctors or nurses did everything they could to help control your pain? | ||
| 0 No, never | 182 | 9.0 |
| 1 Yes, a few times | 478 | 23.7 |
| 2 Yes, most of the time | 759 | 37.6 |
| 3 Yes, all the time | 599 | 29.7 |
| Were you allowed to have someone you wanted (outside of staff at the facility, such as family or friends) to stay with you during labor? | ||
| 0 No, never | 157 | 7.8 |
| 1 Yes, a few times | 92 | 4.6 |
| 2 Yes, most of the time | 295 | 14.6 |
| 3 Yes, all the time | 1474 | 73.0 |
| 4 I did not want someone to stay with me | ||
| Were you allowed to have someone you wanted to stay with you during delivery? | ||
| 0 No, never | 175 | 8.7 |
| 1 Yes, a few times | 79 | 3.9 |
| 2 Yes, most of the time | 270 | 13.4 |
| 3 Yes, all the time | 1494 | 74.0 |
| 4 I did not want someone to stay with me | ||
| Do you think there was enough health staff in the facility to care for you? | ||
| 0 No, never | 36 | 1.8 |
| 1 Yes, a few times | 320 | 15.9 |
| 2 Yes, most of the time | 696 | 34.5 |
| 3 Yes, all the time | 966 | 47.9 |
| Did you feel the doctors, nurses or other staff at the facility took the best care of you? | ||
| 0 No, never | 69 | 3.4 |
| 1 Yes, a few times | 444 | 22.0 |
| 2 Yes, most of the time | 831 | 41.2 |
| 3 Yes, all the time | 674 | 33.4 |
| Did you feel you could completely trust the doctors, nurses or other staff at the facility with regards to your care? | ||
| 0 No, never | 55 | 2.7 |
| 1 Yes, a few times | 144 | 7.1 |
| 2 Yes, most of the time | 453 | 22.4 |
| 3 Yes, all the time | 1366 | 67.7 |
| Thinking about the labor and postnatal wards, did you feel the health facility was croweded? | ||
| 0 No, never | 427 | 21.2 |
| 1 Yes, a few times | 803 | 39.8 |
| 2 Yes, most of the time | 563 | 27.9 |
| 3 Yes, all the time | 225 | 11.1 |
| Thinking about the wards, washrooms and the general environment of the health facility, will you say the facility was very clean, clean, dirty, or very dirty? | ||
| 0 Very dirty | 355 | 17.6 |
| 1 Dirty | 386 | 19.1 |
| 2 Clean | 118 | 5.8 |
| 3 Very clean | 1159 | 57.4 |
| Was there water in the facility? | ||
| 0 No, never | 264 | 13.1 |
| 1 Yes, a few times | 48 | 2.4 |
| 2 Yes, most of the time | 222 | 11.0 |
| 3 Yes, all the time | 1484 | 73.5 |
| Was there electricity in the facility? | ||
| 0 No, never | 8 | 0.4 |
| 1 Yes, a few times | 135 | 6.7 |
| 2 Yes, most of the time | 920 | 45.6 |
| 3 Yes, all the time | 955 | 47.3 |
| In general, did you feel safe in the health facility? | ||
| 0 No, never | 30 | 1.5 |
| 1 Yes, a few times | 45 | 2.2 |
| 2 Yes, most of the time | 226 | 11.2 |
| 3 Yes, all the time | 1717 | 85.1 |
| Did the doctors, nurses or other staff at the facility ask you or your family for money other than the official cost? | ||
| 0 No, never | 1328 | 65.8 |
| 1 Yes, a few times | 526 | 26.1 |
| 2 Yes, most of the time | 156 | 7.7 |
| 3 Yes, all the time | 8 | 0.4 |
| Were you or your family asked to buy anything from outside the health facility for your care? | ||
| 0 No, never | 1499.00 | 74.3 |
| 1 Yes, a few times | 441 | 21.9 |
| 2 Yes, most of the time | 69 | 3.4 |
| 3 Yes, all the time | 9 | 0.4 |
| Total N | 2018 | 100.0 |