Table 4.

Scale characteristics and (inter-)correlations of the 36-item patient-centred primary care instrument

	Cronbach’s α	1	2	3	4	5	6	7	8
1. Patients’ preferences	0.92
2. Physical comfort	0.72	0.57***
3. Coordination of care	0.82	0.60***	0.52***
4. Emotional support	0.87	0.46***	0.37***	0.50***
5. Access to care	0.74	0.45***	0.54***	0.53***	0.30***
6. Continuity and transition	0.80	0.63***	0.59***	0.67***	0.43***	0.53***
7. Information and education	0.78	0.56***	0.48***	0.57***	0.57***	0.53***	0.58***
8. Family and friends	0.92	0.31***	0.37***	0.36***	0.43***	0.33***	0.42***	0.36***
9. Overall patient-centred care	0.89a	0.77***	0.73***	0.80***	0.71***	0.68***	0.80***	0.76***	0.66***

***p < 0.001 (two-tailed). Results are based on list-wise deletion of missing cases. Results based on imputed data (n = 216) were similar. ^a Based on the eight dimensions (the value for the 36 items was 0.96)