Table 4.
Construct and variables | Measure | Data source | |||
Secure messaging use | |||||
|
Registration | Number of patients registered | VSSCa Compass PACTb data cubes or VSSC Transformation Initiative data cube or Veteran and Consumer Health Informatics Office CDWc data request | ||
|
Authentication | Number of patients authenticated | |||
|
Opted-in | Number of patients opted in | |||
|
Inbound SMd | Number of inbound messages | |||
|
Outbound SM | Number of outbound messages | |||
MHVe Rx refills use | |||||
|
Prescription refill orders | Number of prescription refill orders | VSSC Transformation Initiative data cube or Veteran and Consumer Health Informatics Office data request | ||
Telephone use | |||||
|
Encounters | Number of encounters | VSSC Compass PACT data cubes | ||
Home telehealth use | |||||
|
Encounters | Number of encounters | CDW Telehealth Visits Report, including secondary codes for Home Telehealth, Clinical Video, Store & Forward | ||
|
Visits | Number of visits | |||
|
Unique patients | Number of unique patients | |||
VetLink kiosk use | |||||
|
Check-in | Number of patients checked in | Local VetLink Kiosk administrative data report | ||
|
Demographic update | Number of patients who updated demographic data | |||
|
Assistance required | Number of patients requiring help at kiosk |
aVSSC: VHA Support Service Center
bPACT: Patient-Aligned Care Team.
cCDW: Corporate Data Warehouse.
dSM: secure messaging.
eMHV: My HealtheVet.