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. 2018 Aug 30;13(8):e0203262. doi: 10.1371/journal.pone.0203262

Table 2. Suggestions to address the barriers to accessing ART and OST services as perceived by key informants and PWID, Delhi (December 2016).

Barriers ART OST
Individual-level barriers 1. Drug detoxification and rehabilitation services should be provided to the PWIDs as a part of the programme. 1. OST should be started for PWIDs before initiating ART
2. Biometric System should be introduced so that the PWID can access his / her ART and OST at any centre.
Health-care system level barriers 1. A “single window” system should be adopted for all ART and OST services 1. OST timings should increase, or OST should be in two shifts for better coverage.
2. ART centre timing should increase to accommodate the PWID schedules 2. IEC material with information about benefits of OST and ART services should be available
3. Preferential treatment to be given to PWIDs by having a separate queue / separate time 3. Intensified outreach mechanism should be developed for referral and linkages.
4. ART medicine should be started irrespective of their CD4 count 4. Peer leaders who are role models should be identified and peer group committees formed for facilitation of services.
5. Provision of link ART center at TI level where there is more concentration of HIV positive PWIDs.
6. Intensified outreach mechanism should be developed for referral and linkages even beyond ART and OST services (e.g. food, shelter, social benefits, etc.)
Structural barriers 1. Food coupon/token should be given to PWIDs to meet their nutritional requirement. 1. Involvement of family for treatment support
2. Provision of shelter with basic amenities to maintain personal hygiene 2. Multi stakeholder involvement by advocacy with police and other local leaders.
3. Involvement of family for treatment support 3. Provision of nutritional support, medical treatment for other ailments
4. Skill development, education to be provided