Table 1.
Characteristics of patients answering patient experience survey
| Total (n=2989) | Surgery (n=1699) | Medicine (n=1023) | Family medicine (n=79) | Obs/gyn (n=95) | P values | |
| Physical health, n (%) | <0.001 | |||||
| Excellent | 272 (9.3) | 210 (12.4) | 45 (4.4) | 4 (5.1) | 11 (11.5) | |
| Very good | 812 (27.7) | 583 (34.3) | 166 (16.2) | 8 (10.1) | 46 (48.4) | |
| Good | 1008 (34.3) | 612 (36.0) | 328 (32.1) | 37 (46.8) | 22 (23.2) | |
| Fair | 616 (21.0) | 243 (14.3) | 329 (32.2) | 19 (24.1) | 14 (14.7) | |
| Poor | 227 (7.7) | 51 (3) | 155 (15.2) | 11 (13.9) | 2 (2.1) | |
| Mental health, n (%) | <0.001 | |||||
| Excellent | 705 (24.0) | 484 (28.5) | 180 (17.5) | 10 (12.8) | 23 (29.2) | |
| Very good | 1036 (35.3) | 636 (37.5) | 323 (31.5) | 25 (32.1) | 42 (44.2) | |
| Good | 786 (26.8) | 411 (24.2) | 321 (31.3) | 24 (30.8) | 20 (21.1) | |
| Fair | 335 (11.4) | 141 (83) | 160 (15.6) | 15 (19.2) | 9 (9.5) | |
| Poor | 76 (2.6) | 26 (1.5) | 43 (4.2) | 4 (5.1) | 1 (1.1) | |
| Education, n (%) | 0.289 | |||||
| Eighth grade | 182 (6.4) | 92 (5.6) | 78 (7.8) | 8 (10.4) | 2 (2.2) | |
| College/CEGEP | 676 (23.6) | 417 (25.2) | 214 (21.4) | 12 (15.6) | 21 (22.8) | |
| Some high school | 315 (11.0) | 178 (10.8) | 109 (10.9) | 12 (15.6) | 10 (10.9) | |
| High school | 682 (23.9) | 370 (22.4) | 270 (27.0) | 18 (23.4) | 16 (17.4) | |
| Undergraduate | 456 (16.0) | 265 (11.0) | 156 (15.6) | 15 (19.5) | 16 (17.4) | |
| Postgraduate | 548 (19.2) | 331 (20.0) | 172 (17.2) | 12 (15.6) | 27 (29.4) | |
| Race, n (%) | 0.223 | |||||
| White | 2555 (89.7) | 1518 (90.7) | 896 (89.2) | 62 (79.5) | 79 (84.0) | |
| Black | 53 (1.9) | 26 (1.6) | 26 (2.6) | 1 (1.3) | 0 | |
| Arab | 43 (1.5) | 25 (1.5) | 13 (1.3) | 2 (2.6) | 3 (3.2) | |
| First nation | 20 (0.7) | 13 (0.8) | 5 (0.5) | 1 (1.3) | 1 (1.1) | |
| Oriental | 69 (2.4) | 36 (2.2) | 30 (3.0) | 3 (3.9) | 0 | |
| Indian | 54 (1.9) | 24 (1.4) | 22 (22.2) | 4 (5.1) | 4 (4.3) | |
| Other | 55 (1.9) | 31 (1.9) | 12 (1.2) | 5 (6.4) | 7 (7.5) | |
| Elixclass, n (%) | <0.001 | |||||
| <0 | 90 (3.1) | 60 (3.5) | 28 (2.7) | 2 (2.5) | 0 | |
| 0 | 1606 (54.5) | 1123 (65.3) | 403 (38.3) | 42 (51.9) | 38 (40) | |
| 1–5 | 693 (23.5) | 382 (22.2) | 245 (23.3) | 26 (32.1) | 40 (42.1) | |
| 6–13 | 370 (12.6) | 86 (5.0) | 269 (25.6) | 10 (12.4) | 5 (5.3) | |
| >13 | 189 (6.4) | 69 (4.0) | 107 (10.2) | 1 (1.2) | 12 (12.6) | |
| Admission, n (%) | <0.001 | |||||
| Elective | 1037 (35.2) | 896 (50.1) | 79 (7.5) | 0 | 62 (65.3) | |
| Emergent | 1709 (58.0) | 720 (41.9) | 880 (83.7) | 80 (98.8) | 29 (30.5) | |
| Urgent | 202 (6.9) | 104 (6.1) | 93 (8.8) | 1 (1.2) | 4 (4.2) | |
| Age group, n (%) | <0.001 | |||||
| 18–34 | 134 (4.6) | 90 (5.2) | 39 (3.7) | 2 (2.5) | 3 (3.2) | |
| 35–44 | 152 (5.2) | 89 (5.2) | 46 (4.4) | 3 (3.7) | 14 (14.7) | |
| 45–54 | 313 (10.6) | 219 (12.7) | 80 (7.6) | 0 | 14 (14.7) | |
| 55–64 | 622 (21.1) | 383 (22.3) | 202 (19.2) | 10 (12.4) | 27 (28.4) | |
| 65–79 | 1136 (38.6) | 687 (39.9) | 394 (37.5) | 25 (30.9) | 30 (31.6) | |
| >79 | 590 (20.0) | 252 (14.7) | 290 (27.6) | 41 (50.6) | 7 (7.4) | |
| Any psi, n (%) | 321 (10.9) | 205 (11.9) | 96 (9.1) | 10 (12.4) | 10 (10.5) | 0.145 |
| LOS (days), median (IQR) | 4 (2–7) | 3 (2–6) | 5 (3–8) | 5 (3–9) | 3 (2–4) | <0.001 |
| Income decile, median (IQR) | 8 (5–9) | 8 (5–9) | 8 (5–9) | 8 (5–9) | 8 (6–9) | 0.449 |
| ICU, n (%) | 102 (3.5) | 60 (3.5) | 41 (3.9) | 1 (1.2) | 0 | 0.914 |
| Married/partner, n (%) | 1904 (64.6) | 1153 (67.0) | 650 (61.8) | 42 (51.9) | 59 (62.1) | 0.003 |
| Sex female, n (%) | 1435 (48.7) | 794 (41.2) | 502 (47.7) | 45 (55.6) | 100 | <0.001 |
| Campus A, n (%) | 1308 (43.8) | 834 (48.5) | 423 (40.2) | 51 (63.0) | 0 | <0.001 |
| ED visit within 7 days, n (%) | 226 (7.6) | 144 (8.4) | 68 (6.5) | 8 (9.9) | 5 (5.3) | 0.195 |
| Discharge disposition, n (%) | <0.001 | |||||
| Home | 1885 (63.2) | 1220 (71.1) | 548 (52.2) | 35 (43.2) | 72 (75.8) | |
| Home setting | 872 (29.2) | 367 (21.4) | 425 (40.5) | 37 (45.7) | 21 (22.1) | |
| Another health facility | 226 (7.6) | 130 (7.6) | 76 (7.2) | 9 (11.1) | 2 (2.1) | |
| Topbox rate experience, n (%) | 1963 (69.1) | 1191 (71.2) | 662 (66.3) | 45 (57.7) | 65 (69.2) | 0.008 |
| Topbox recommend hospital, n (%) | 2168 (74.8) | 1294 (76.1) | 752 (73.2) | 52 (66.7) | 70 (73.7) | 0.126 |
| Topbox rate hospital, n (%) | 1737 (60.4) | 1049 (62.2) | 591 (58.0) | 37 (47.4) | 60 (63.8) | 0.014 |
| Topbox overall helped, n (%) | 2145 (74.6) | 1325 (78.7) | 701 (68.8) | 46 (57.5) | 73 (78.5) | <0.001 |
CEGEP, Collège d’enseignement général et professionnel; ED, emergency department; Elixclass, Elixhauser class; ICU, intensive care unit stay; LOS, length of stay; Obs/gyn, obstetrics and gynaecology; psi, patient safety indicator event.