Table 3.
Health services provision-related satisfaction on self-financed health scheme.
| Domain | Likert 5 Scale of Patient Satisfaction | n (%) | Score | |
|---|---|---|---|---|
| Mean ± SD | 95% CI | |||
| Satisfied with reception of services (N = 233) | (1) Not good | 11 (4.72) | 3.88 ± 1.10 | 3.74 to 4.02 |
| (2) A little bit | 13 (5.58) | |||
| (3) Quite good | 51 (21.89) | |||
| (4) Welcomed nicely | 76 (32.62) | |||
| (5) Welcomed greatly | 82 (35.19) | |||
| Satisfied with service providers’ attitude towards explaining health problem (N = 233) | (1) Strongly disagree | 3 (1.29) | 4.08 ± 0.93 | 3.96 to 4.20 |
| (2) Disagree | 10 (4.29) | |||
| (3) Neutral | 44 (18.88) | |||
| (4) Agree | 84 (36.05) | |||
| (5) Strongly agree | 92 (39.48) | |||
| Services providers friendly (N = 233) | (1) Strongly disagree | 2 (0.86) | 4.18 ± 0.79 | 4.08 to 4.28 |
| (2) Disagree | 4 (1.72) | |||
| (3) Neutral | 32 (13.73) | |||
| (4) Agree | 107 (45.92) | |||
| (5) Strongly agree | 88 (37.77) | |||
| Service providers’ explanations about prescribed medicines (N = 233) | (1) Not explained simply | 3 (1.29) | 4.23 ± 0.81 | 4.12 to 4.33 |
| (2) Partly explained | 5 (2.15) | |||
| (3) Fairly explained | 23 (9.87) | |||
| (4) Has been explained | 107 (45.92) | |||
| (5) Been fully explained | 95 (40.77) | |||
| Service providers’ explanations about diagnostic tests (N = 149) | (1) Not explained simply | 6 (4.03) | 4.46 ± 0.98 | 4.31 to 4.62 |
| (2) Partly explained | 2 (1.34) | |||
| (3) Fairly explained | 10 (6.71) | |||
| (4) Has been explained | 30 (20.13) | |||
| (5) Been fully explained | 101 (67.79) | |||
| Satisfied with confidentiality (N = 233) | (1) Strongly disagree | 6 (2.58) | 4.09 ± 0.86 | 3.97 to 4.20 |
| (2) Disagree | 5 (2.15) | |||
| (3) Neutral | 26 (11.16) | |||
| (4) Agree | 122 (52.36) | |||
| (5) Strongly agree | 74 (31.76) | |||
| Satisfied with staff behaviour (N = 233) | (1) Strongly disagree | 2 (0.86) | 4.18 ± 0.73 | 4.09 to 4.28 |
| (2) Disagree | 2 (0.86) | |||
| (3) Neutral | 27 (11.59) | |||
| (4) Agree | 122 (52.36) | |||
| (5) Strongly agree | 80 (34.33) | |||
| Satisfied with facility environment (N = 233) | (1) Strongly disagree | - | 4.21 ± 0.70 | 4.12 to 4.30 |
| (2) Disagree | 1 (0.43) | |||
| (3) Neutral | 34 (14.59) | |||
| (4) Agree | 114 (48.93) | |||
| (5) Strongly agree | 84 (36.05) | |||
| Satisfied with the comprehensive services provided by the clinic (N = 233) | (1) Strongly disagree | 3 (1.29) | 4.09 ± 0.85 | 3.98 to 4.20 |
| (2) Disagree | 8 (3.43) | |||
| (3) Neutral | 32 (13.73) | |||
| (4) Agree | 112 (48.07) | |||
| (5) Strongly agree | 78 (33.48) | |||
| Overall score | 4.17 ± 0.04 (4.08 to 4.26) | |||