Table 5.
Standardized satisfaction items test scale on self-financed health scheme.
| Domain | N | Sign | Item-Test Correlation | Item-Rest Correlation | Inter-Item Correlation | Alpha |
|---|---|---|---|---|---|---|
| Satisfied with reception of services | 233 | + | 0.8 | 0.74 | 0.61 | 0.93 |
| Satisfied with service providers attitude towards explaining health problem | 233 | + | 0.84 | 0.79 | 0.6 | 0.92 |
| Services providers friendly | 233 | + | 0.87 | 0.83 | 0.59 | 0.92 |
| Service providers explaining about prescribed medicine | 233 | + | 0.84 | 0.79 | 0.6 | 0.92 |
| Service providers explanation about diagnostic tests | 149 | + | 0.64 | 0.54 | 0.63 | 0.93 |
| Satisfied with confidentiality | 233 | + | 0.8 | 0.74 | 0.61 | 0.92 |
| Satisfied with staff behavior | 233 | + | 0.85 | 0.8 | 0.59 | 0.92 |
| Satisfied with facility environment | 233 | + | 0.74 | 0.67 | 0.62 | 0.93 |
| Satisfied with clinic provides comprehensive services | 233 | + | 0.82 | 0.76 | 0.6 | 0.92 |
| Test scale | 0.61 | 0.93 |