Table 1.

Interview guide

Questions
How often do you visit the hospital?
Why do you visit the hospital?
Which factors influence your decision to visit the hospital?
Which symptoms or diseases make you visit a doctor at the outpatient department at the hospital?
What are your feelings towards and how satisfied are you about the quality of free healthcare services?
What are your feelings towards and how satisfied are you about the process of free healthcare services?
Do you have any shared decision making with the healthcare team?
What do you feel, in terms of equity and dignity, about using free healthcare services?