Table 2.

Scale descriptors for the Org-HLR Tool

Rating	Descriptor
1	There is no evidence that this occurs, and there is no support/commitment internally for undertaking work in this area.
2	There is no evidence that this occurs, but the organisation has made a commitment to it and planning has commenced.
3	There is evidence that this occurs sporadically across some parts of the organisation, but it is undertaken inconsistently and significant improvements are required.
4	There is evidence that this occurs consistently across most parts of the organisation, but improvements are required to embed it into organisational systems and processes.
5	This is routine practice, is undertaken consistently across all areas of the organisation, and has been embedded into organisational systems and processes.