Table 2.
Usability study testing health kiosk interface (N = 16)a
| Means and standard deviations for overall kiosk usability ratings | |
|---|---|
| I thought the kiosk was easy to use. | 4.8 (0.4) |
| Navigating the kiosk screens to get to information I wanted was easy. | 4.7 (0.6) |
| I would imagine that most people would learn to use this kiosk very quickly. | 4.8 (0.5) |
| I felt very confident using the kiosk. | 4.5 (0.6) |
| I would need help using this kiosk. | 1.6 (0.8) |
| I felt comfortable using the kiosk. | 4.8 (0.6) |
| It was easy to find the information I needed. | 4.8 (0.8) |
| The organization of information on the kiosk screens is clear. | 4.8 (0.4) |
| I like the interactive nature of this kiosk. | 4.7 (0.5) |
| This kiosk has all the functions and capabilities I expected it to have. | 4.6 (0.6) |
| Overall, I am satisfied with this kiosk. | 4.8 (0.4) |
| Navigating through this health kiosk makes me feel that I can easily make an appointment to vaccinate. | 4.7 (0.6) |
| I know how I can schedule an appointment to get vaccinated for HPV as a result of the information on this kiosk. | 4.6 (0.7) |
| Qualitative feedback on health kiosk. | |
| Kiosk is useful and instructions are clear. | |
| All four videos well liked, with the video with the man and woman talking (park bench conversation) the most popular, followed by the kitchen conversation among friends. | |
| Female anatomy graphic: “good to see where HPV is.” | |
| Interactive graphic should highlight parts of the body when information comes up. | |
| Clinic staff suggested using a tinted privacy screen. | |
| Two women viewed the kiosk screen at an angle that made viewing difficult. | |
| This type of health kiosk would be appropriate for a PP women’s health care clinic. We are all women here for the same reason. | |
| Audio is fine; indicated they would not feel uncomfortable listening to it in the waiting room; three participants indicated they would prefer headphones. | |
| No one used a QR code to receive vaccine reminder texts on their phones. | |
PP planned parenthood.
aQuantitative ratings were on a five-pt scale from strongly disagree (1) to strongly agree (5).