Table 2.
Consumer Quality Index in 3 Domains of Care (Nephrology, Nursing, and Dieticians) for Patients Who Used the Online Portal System (Where 1 = Never, 2 = Sometimes, 3 = Usually, and 4 = Always).
| Score at baseline, n = 25 | Score at 6 months, n = 16 | Score at 12 months, n = 10 | |
|---|---|---|---|
| Nephrologists’ care and communication | 3.63 (3.50, 3.76) | 3.55 (3.39, 3.70)a | 3.41 (2.97, 3.84)a |
| Nephrologist explained things clearly | 3.60 (3.39, 3.81) | 3.63 (3.36, 3.89) | 3.50 (3.12, 3.88) |
| Nephrologist provided information to enable shared decision making | 3.28 (2.98, 3.58) | 3.31 (2.94, 3.69) | 3.20 (2.54, 3.86) |
| Nephrologist listened attentively | 3.52 (3.31, 3.73) | 3.50 (3.22, 3.78) | 3.40 (2.90, 3.90) |
| Nephrologist took concerns seriously | 3.56 (3.35, 3.77) | 3.50 (3.22, 3.78) | 3.60 (3.23, 3.97) |
| Nephrologist was respectful | 3.84 (3.64, 4.00) | 3.94 (3.80, 4.00) | 3.80 (3.49, 4.00) |
| Nephrologist spent enough time with patient | 3.42 (3.17, 3.66) | 3.56 (3.29, 3.84) | 3.30 (2.82, 3.78) |
| Nephrologist involves patient in decision making | 3.32 (3.04, 3.60) | 3.38 (2.99, 3.76) | 3.20 (2.64, 3.76) |
| Nephrologist asks about medication use | 3.71 (3.48, 3.94) | 3.69 (3.37, 4.00) | 3.60 (3.10, 4.00) |
| Nephrologist spends enough time on physical complaints | 3.35 (3.08, 3.62) | 3.40 (3.05, 3.75) | 2.88 (2.05, 3.70) |
| Nurses’ care and communication | 3.60 (3.40, 3.80) | 3.69 (3.41, 3.96)a | 3.55 (3.23, 3.86)a |
| Nurses explained things clearly | 3.64 (3.41, 3.87) | 3.69 (3.43, 3.94) | 3.56 (3.23, 3.90) |
| Being taken seriously by nurses | 3.56 (3.32, 3.80) | 3.69 (3.37, 4.00) | 3.62 (3.36, 3.89) |
| Dieticians’ care and communication | 3.59 (3.38, 3.80) | 3.79 (3.60, 3.98)a | 3.80 (3.54, 4.00)a |
| Dietician explaining things clearly | 3.72 (3.50, 3.94) | 3.93 (3.79, 4.00) | 3.90 (3.67, 4.00) |
| Providing information on recommended diet | 3.32 (3.01, 3.63) | 3.73 (3.48, 3.99) | 3.56 (2.99, 4.00) |
| Taken seriously by dietician | 3.72 (3.50, 3.94) | 3.92 (3.73, 4.00) | 3.90 (3.67, 4.00) |
a
No significant difference compared with baseline.