TABLE 3.
Proportion of users and providers who rated performance as ‘acceptable to good’ by domain (i.e. scoring ≥ 3 on the primary care assessment tool Likert scale).
| Sub-domains | Users (%) | Providers (%) |
|---|---|---|
| First contact access (C) | 18.2 | 33.3 |
| Ongoing care (D) | 47.3 | 25.0 |
| Coordination (E) | 82.4 | 50.0 |
| Coordination (information systems) (F) | 85.5 | 66.7 |
| Comprehensiveness (services available) (G) | 88.2 | 100.0 |
| Comprehensiveness (services provided) (H) | 73.6 | 66.7 |
| Family-centeredness (I) | 68.2 | 58.3 |
| Community orientation (J) | 46.4 | 75.0 |
| Culturally competent (K) | 87.3 | 66.7 |
| Primary health care team (available) (P) | 92.7 | 100.0 |
| Total primary care score | 64.6 | 75.0 |