Table 2. Stratum specific distributions of patient satisfaction and jefferson scale of physician empathy.
| Provider Sex | Provider Practice Experience | ||||
|---|---|---|---|---|---|
| Male | Female | EM Resident | Junior Physician | Senior Physician | |
| Patient Satisfaction with ED Providera (n, %) | 1203 | 369 | 769 | 491 | 312 |
| Very Satisfied | 793 (66%) | 254 (69%) | 501 (65%) | 330 (67%) | 216 (69%) |
| Satisfied | 391 (33%) | 112, (30%) | 259 (34%) | 152 (31%) | 92 (30%) |
| Neither / Nor | 17 (1%) | 1 (0.27%) | 6 (0.78%) | 9 (2%) | 3 (0.96%) |
| Dissatisfied | 1 (0.08%) | 1 (0.27%) | 1 (0.13%) | 0 (0%) | 1 (0.32%) |
| Very Dissatisfied | 1 (0.08%) | 1 (0.27%) | 2 (0.26%) | 0 (0%) | 0 (0%) |
| JSE (n) | 29 | 12 | 23 | 10 | 8 |
| Median, IQR | 114, (106, 122) | 114 (111, 118) | 111, (107, 122) | 113 (109, 117) | 120, (111, 129) |
| Mean (SD) | 112.2 (13.9) | 115.8 (7.9) | 112.2 (11.9) | 111.6 (13.3) | 118.1 (13.5) |
| Minimum, Maximum | 80, 134 | 106, 132 | 81, 130 | 80, 132 | 93, 134 |
| Measure of Association | |||||
| RR (95% CL)b | 1.04 (1.01, 1.08) | 1.02 (0.88, 1.17) | 1.00 (0.95, 1.05) | 1.11 (1.04, 1.18) | 1.02 (0.94, 1.11) |
aSample sizes are for the 1,572 patient-provider interactions across the 1,238 patients in the study with 264 represented more than once.
bRisk ratios and confidence limits are presented for a 10-unit increase in JSE score
Abbreviations: n, Number; EM, Emergency Medicine; ED, Emergency Department; JSE, Jefferson Scale of Physician Empathy; SD, Standard Deviation; IQR, Interquartile Range; RR, Risk Ratio; CL, Confidence Limit